Frequently asked questions
What trading platform do you offer?
We offer a user-friendly and intuitive trading platform that provides access to real-time market data, charting tools, technical analysis indicators, and more. Our platform is available as a desktop application, web-based platform, and mobile app.
Can I trade on multiple devices?
You can access your trading account on multiple devices as long as you have the login credentials. It is important to ensure that you secure your password to maintain the security of your account. Our platform supports access from desktop computers, laptops, smartphones, and tablets.
What trading instruments are available?
Our platform provides a diverse range of trading instruments, including cryptocurrencies, forex currency pairs, gold, and indices. You can review the available markets on our official website and make your selection from there.
If you forget your password, please contact our customer service team. We will verify your information and use the verification process to reset your password. Please be ready to provide your name, email address and country of residence to verify your account.
To open an account with us, we only need your name, email address, and country of residence.
The minimum trade size varies depending on the trading instrument and account type. However, our platform is designed to accommodate both small and large traders.
Our platform accepts online payments via cryptocurrency and wire transfers. If you wish to deposit funds into your trading account via wire transfer, please contact our customer service team to obtain the latest bank details.
There is no minimum deposit amount required.
No deposit fees required.
You can request to withdraw funds from your trading account at any time. Simply log in to your account, select the withdrawal option, and follow the instructions. Withdrawals are typically processed within 24 hours, and funds are transferred to your designated bank account or e-wallet.
You can contact our customer support team via email and live chat. We are available 24/7 to assist you with any questions or issues you may have.
Your profits and losses are calculated based on the difference between the opening and closing prices of your trades. Our trading platform provides real-time updates on your trades and displays your profits and losses in your account balance.
We allow a wide range of trading strategies, including scalping, hedging, and automated trading. However, we do not permit abusive trading practices such as arbitrage or latency trading.
You can close a trade at any time by clicking on the “close trade” button on your trading platform. This will realize any profits or losses associated with the trade and update your account balance.
Our trading platform provides real-time updates on your trades, including the opening and closing prices, profit or loss, and other relevant information. You can also use our mobile app to monitor your trades on the go.
